Challenges Faced by Clínica General del Caribe

Intensive care units (ICU) are associated with severe health situations. Patients and visitors need to trust in the ICU staff performing in the best and most efficient way possible. There is a growing need to reduce complex operational processes, integrating and connecting the systems involved, thereby eliminating unnecessary steps through the automation of manual tasks.

The inefficiency of the hierarchical structure of clinical administrations, and the time required to adapt to a world full of technological and economic transformation, have been some of the main reasons for criticism of ICU performance.

However, the introduction of cloud-based business process management technologies, as well as automated workflows in areas such as medical order fulfillment, promised quick and significant improvements in ICU patient care. The goal was to allow the medical staff to focus on their patients, increasing patient safety, and avoiding complications that typically arise from lack of timely care.

Clínica General del Caribe Solutions from RunMyProcess

Clínica General del Caribe implemented a human-centric platform, SICOM, establishing a system for compliance of medical orders.

Based on and powered by RunMyProcess, SICOM provides for lean, automated, flawless processing and fulfillment of critical medical orders. This new platform enables seamless integration of all required systems like clinical labs, imagenology studies, and medication administration.

With SICOM, all the people involved in ICU patient care now have immediate access to real-time information on the fulfillment of medical orders at any time and in any place.

“The technology advances daily and we must be with the latest technology, we must go to the forefront. With SICOM, we are implementing, developing and researching to be more competitive every day.”

- Rubén García, IT Manager, Clínica General del Caribe