Challenges Faced by Retailer and Supermarket Chain

Stores holding on average 300 items of equipment each are visited by RunMyProcess engineers several times a month and all equipment is inspected and serviced on a regular basis. The traditional approach to preventive maintenance involved various manual steps and hard copies, and resulted in a loss of information, lack of consistency, human errors, and significant waste of time. Consequently, the rate of failure could not be reduced and the services were at risk of not being competitive enough for the retailer to continue operating in the market.

Retailer and Supermarket Chain Solutions from RunMyProcess

AK Digital adopted RunMyProcess DigitalSuite to quickly develop a digital preventive maintenance application called iPM that would meet the customer’s specific requirements. The iPM application is automatically available to maintenance engineers via mobile devices and provides access to all data, thus allowing to reduce incidents and time, prioritize issues, and improve the quality of service.

“Every engineer now has accurate and reliable equipment information instantly available on a mobile app. Deploying the Digital Preventive Maintenance helped us reduce administrative tasks to almost zero!”

- Tony Tang ,Portfolio Manager, RunMyProcess Australia New Zealand.