Challenges Faced by Fater

Fater’s promotional campaigns, such as product offers, giveaways, or discounts, require a variety of legal documents and validation steps. This process was manual and files were sent back and forth between different groups, causing confusion and time delays. Similarly, the management of investment requests involved manual entry of information in SAP and further manual notification and approval by numerous departments. Much time was spent to initiate the process as well as to chase managers for approval due to the lack of visibility of status and information.

Fater Solutions from RunMyProcess

Searching for customizable cloud-based automation solutions that could leverage G Suite, Fater discovered RunMyProcess. Together, they co-created applications on RunMyProcess DigitalSuite that fully digitalize promotion and investment request management. The solution integrates G Suite apps like Google Sites, calendar, and Gmail, as well as SAP. Once created, applications and requests are automatically routed to the appropriate systems and people for further processing, validation, and approval, including all the required information.

“We were looking for a cloud solution. RunMyProcess DigitalSuite was an obvious choice. It was a great advantage for us that we could design the process independently and exactly how we wanted it to be – thanks to the graphic, drag-and-drop interface.”

- Luigi Cichella, IT Project manager, FATER