Every enterprise today is eager to seize the opportunities offered by smartphones and tablets to maximize the productivity of an increasingly mobile and distributed workforce. Consumer-focused mobile apps have shown the potential to use built-in features such as touch interfaces, cameras and voice recognition to collect and present information in novel and appealing ways.
There’s a paradox at the heart of how a modern business uses information technology. The better we become at automating much of what we do, the more frustrated we become at the daily workarounds that still defy automation and slow everything down. The successful expansion of business automation is bumping up against its limitations.
Over the last decade a new breed of digital company has quickened the tempo of business. Digital natives such as Spotify, AirBnB and Uber have delivered more convenient, responsive and engaging experiences for customers – and often disrupted entire industry business models while doing so.
Business IT has one job to do: make business work better. Too often, IT does the opposite, getting in the way, imposing rules and slowing down the flow of information. Working better means working more efficiently, adjusting fast to new challenges and competitive environments, making the best use of a business’ knowledge and brainpower.
Connectivity is the great disruptor. Whether it is the connectivity that containerization brought to physical supply chains or the connectivity that the Internet has brought to digital ones, the ability to reliably and scalably connect things literally transforms the way we think about the world.
Enterprise IT is undergoing fundamental and radical change. Organisations must move at digital speed to stay ahead of rivals and fend off competition from agile new start-ups. Employees want new ways of working and collaborating and customers demand a seamless connected experience.
Decades ago, “containerization” transformed the shipping industry and introduced globalization to physical supply chains. Could history repeat itself with digital and social supply chains?