Digital transformation with Hybrid IT – Episode II | Akorbi Digital RMP

Date Published: 02/02/2018

In an ever changing world of “Hybrid IT”, the major challenge businesses face is maintaining business continuity while simultaneously transforming for the digital future. In this series of posts Chris Parker, Senior Business Development Executive at Fujitsu, offers a new perspective on the way in which hybrid IT and business ecosystems can help you successfully navigate this shift.

In our first episode, we talked about the challenges facing Hybrid IT today and how the overarching concept really comes down to integration, specifically the layers of Technology Integration. But Technology Integration is just the first link in a complex chain of delivering true hybrid IT solutions to your end users, solutions that contain the hardware, applications, processes and people together in one cohesive digital environment.

First, those technology integration points have to be ironed out – such as:

  • On premise, private and public cloud infrastructure is properly aligned
  • The applications which go to the Cloud and which remain in the data center are catalogued
  • Processes for moving information between these applications are in place
  • People have been provided the knowledge needed to make it all work

Then, IT organizations can make the leap to Business Capability Integration when you look outward to the business outcomes and deliver real value. This is the next step toward not just talking about Hybrid IT but utilizing its capabilities to the fullest extent. To make the leap, your organization needs to take those hybrid technologies (including people) and integrate them across the layers of business to create some valuable outcome. In this context the most valuable integration is not the integration within layers but rather the specific integration across layers that leads to actual business value. Again, doing this with minimal disruption to the daily line of business activities.

RunMyProcess - Overview of Business Capability Integration for valuable business outcomes

Perhaps the best way to understand the scenario described is with an example. Picture a company with this Hybrid IT setup:

  1. a field sales application in the cloud (SaaS),
  2. a CRM tool housed in their own data center (on-premise)
  3. a legacy billing system hosted in a service provider’s data center (IaaS)

Today, this type of scenario is realistic for most organizations. Thus, the importance of Technology Integration, which is all about managing those applications within their disparate IT environments and providing access to the users, is valuable.

In hence, Business Capability Integration allows organization by integrating processes, data flow, and user accessibility across these applications. To add real “business outcome value” (in this case perhaps it is an increase of efficiency in response to customer inquiries) the requirement is to have connectors that make seamless transfers of data, automation of inter-application processes, and accessibility points. The accessibility points include desktops, laptops, and mobile devices across all three applications and delivery platforms (IE SaaS vs On Prem vs Hosted). From that point on, the company is one step closer in their transformation journey to building a sustainable Hybrid IT solution.

Next up in episode III: Business Model Integration, which discusses how organizations need to integrate above technologies and capabilities to build a true Hybrid IT ecosystem.

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