PlaceMakers Case Study | Akorbi Digital RMP

PlaceMakers boosts productivity through process transformation

With RunMyProcess DigitalSuite, PlaceMakers improved process transparency, employee productivity, and the speed to onboard new suppliers and products.

Challenges Faced by PlaceMakers

PlaceMakers relied on email and telephone to manage the introduction or alteration of products and suppliers, which are core retail processes, leading to long wait times as well as frustrated employees and suppliers. The company wanted to automate three key processes to improve visibility and reduce administration.

PlaceMakers Solutions from RunMyProcess

PlaceMakers chose RunMyProcess to build three new applications from scratch that would automate and streamline the processes, taking data from each branch via a simple form, routing it to the appropriate approval manager and speeding up the onboarding of new suppliers and products.


PlaceMakers logo in white with the company motto written below in white over a blue and light blue contrasting background

PlaceMakers is New Zealand’s leading and largest supplier of building materials and hardware, with over 2,100 employees and more than 300,000 customers. It has 61 stores, from Kaitaia to Invercargill, and sells over 74,000 product lines from concrete to paint and plasterboard. The company also manufactures frames and trusses from eight manufacturing plants nationwide.

“We were looking for a solution that would be easy to use and that we could manage in-house to keep costs down. RunMyProcess is easy to pick up, intuitive and cost-effective so it was a great fit for this project.”
Doire Reid
Senior Functional Business Analyst, PlaceMakers

PlaceMakers Results

  • Approval times reduced from up to two months to under seven days
  • New suppliers and products reach the shelves more quickly
  • Reduced administration improves employee productivity
  • Real-time audit trails provide total process transparency
  • Purchasing patterns across the company can be scrutinised to leverage economies of scale

Download the full case study for further information regarding the solutions and results seen by PlaceMakers.

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