Modern Office Methods streamlines operations in various business areas
With RunMyProcess DigitalSuite, the office equipment supplier Modern Office Methods quickly developed applications that streamline and automate the company’s expense management, sales lead tracking, and credit application processes – creating efficiencies for several areas of its business.
Challenges Faced by Modern Office Methods
Modern Office Methods (MOM) decided to migrate its operations to the cloud to reduce hardware and administration hardware IT costs and become more flexible in software deployment. The company was also struggling with time-consuming and error-prone manual business processes that it wanted to eliminate. In particular, MOM sought to improve three areas of its business: sales leads, expense management, and lease credit applications. In search of a solution that offered cloud-based, pre-built application connectors, Dave Bandy, Senior IT Development Manager at MOM, came across the flexible, cloud-native platform RunMyProcess DigitalSuite and was impressed with the minimal coding required.
Modern Office Methods Solutions from RunMyProcess
The first solution developed with RunMyProcess DigitalSuite was for sales leads tracking. Within several weeks, MOM created intuitive, personalized dashboards for each service tech, displaying all their leads and their current status – accessible through the techs’ mobile devices.
Regarding the company’s expense management process, MOM developed a new online reimbursement form that automatically compiles receipts with all related information, and queues each request for review and approval.
As for the lease credit applications, an automated solution was implemented in just three weeks, drastically simplifying the process. Now, credit applications are submitted and returned within 5-10 minutes, rather than several hours.
Background
Founded in 1957, Modern Office Methods is a family-owned company of over 220 employees offering a broad range of office automation products and managed print services from Canon, Ricoh / Lanier, and HP. Headquartered in Cincinnati, Ohio, Modern Office Methods has branch offices in Dayton and Columbus, and serves its customers with around 50 field technicians and a mobile sales force of 60 employees.
Modern Office Methods Results
- 100% automated solutions that increase process efficiency
- Improved flexibility through cloud-based workflows
- Better coordination between sales and service departments
- No more administrative work
- Reduced processing time for credit applications – from hours to minutes