Ipsen enhances purchase request processes

Challenges Faced by Ipsen

Ipsen had recently moved from IBM Notes to G Suite for messaging, stemming from the company’s desire to start using SaaS-based solutions to maximize adaptability and cost control. Although the company used SAP for its ERP system, one important business process was still very manual – the financial investment approval process. Requests were sent from one site to another for approval, using fax or email, and each would take up to three weeks to be approved. Now Ipsen was using G Suite, it was a logical next step to add workflow functionality.

Ipsen Solutions from RunMyProcess

The pharmaceutical company turned to RunMyProcess and their low-code, cloud-native application platform, RunMyProcess DigitalSuite. On this platform, a workflow was implemented that enables Ipsen staff to raise purchase requests easily by filling out the appropriate form and attaching any required documents. The system involved in this process automatically forwards the request to the right people based on the predefined set of criteria, as well as archiving approved requests and attached files. The solution is secure, available on any device, and uses tight G Suite integration for authentication, so that the end user doesn’t need to manage any additional passwords.

Ipsen Results

• Drastic reduction of approval time – from two weeks to just two days
• No training required due to easy handling of the application
• Widespread approval of the application from all users at Ipsen
• Time-sensitive offers for goods and services now accessible