HomeServe USA Case Study | Akorbi Digital RMP

HomeServe USA digitalizes processes to sustain growth

A new product introduction process based on RunMyProcess DigitalSuite helps HomeServe, a leading provider of home repair solutions, maintain their ambitious growth plans.

Challenges Faced by HomeServe USA

Lack of technology investment and manual intervention on key business processes threatened the ability to sustain the strong growth HomeServe USA has experienced over the last few years. The company operates in a complex regulatory environment, where compliance failures can result not only in customer dissatisfaction but also in significant regulatory risk. HomeServe USA wanted to find a way to use digital technology to create a more accurate, efficient, and scalable business that could sustainably absorb market growth.


HomeServe USA Solutions from RunMyProcess

HomeServe USA looked for a digital business solution that could connect all of their functional silos and enable people to work together more effectively. They turned to RunMyProcess and their cloud-native, low-code application platform. The successful collaboration led to the digitalization of the product introduction process from end to end, bringing more business efficiency within HomeServe USA. The new digital applications accelerate their time to market, strengthen compliance, and reduce the company’s risk exposure.


HomeServe logo in red with a small red icon of a house with a small white upwards curve over it.

HomeServe USA is a leading provider of home emergency service plans to over 4 million customers across the US and Canada. It is the North American arm of HomeServe plc, a London Stock Exchange listed company with over 6,000 employees across the globe. HomeServe dedicates itself to providing best-in-class emergency repair plans to consumers.

“Delivering such a complex program required an environment in which we could rapidly build, test and evolve processes, roles and connections – helping us iterate rapidly to learn what made value flow best from end-to-end.”
Helen Boyian
Product Operations Director, HomeServe USA

HomeServe USA Results

  • Faster time to market through digitization of product introduction processes
  • More scalable operations through automation, control and parallel working
  • Greater control and lower regulatory risks when launching compliant products and services
  • Real time visibility of product status and organizational readiness to launch
Download the full case study for further information regarding the solutions and results seen by HomeServe USA.

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