HomeServe USA digitalizes processes to sustain growth
A new product introduction process based on RunMyProcess DigitalSuite helps HomeServe, a leading provider of home repair solutions, maintain their ambitious growth plans.
Challenges Faced by HomeServe USA
Lack of technology investment and manual intervention on key business processes threatened the ability to sustain the strong growth HomeServe USA has experienced over the last few years. The company operates in a complex regulatory environment, where compliance failures can result not only in customer dissatisfaction but also in significant regulatory risk. HomeServe USA wanted to find a way to use digital technology to create a more accurate, efficient, and scalable business that could sustainably absorb market growth.
HomeServe USA Solutions from RunMyProcess
HomeServe USA looked for a digital business solution that could connect all of their functional silos and enable people to work together more effectively. They turned to RunMyProcess and their cloud-native, low-code application platform. The successful collaboration led to the digitalization of the product introduction process from end to end, bringing more business efficiency within HomeServe USA. The new digital applications accelerate their time to market, strengthen compliance, and reduce the company’s risk exposure.
Background
HomeServe USA is a leading provider of home emergency service plans to over 4 million customers across the US and Canada. It is the North American arm of HomeServe plc, a London Stock Exchange listed company with over 6,000 employees across the globe. HomeServe dedicates itself to providing best-in-class emergency repair plans to consumers.
HomeServe USA Results
- Faster time to market through digitization of product introduction processes
- More scalable operations through automation, control and parallel working
- Greater control and lower regulatory risks when launching compliant products and services
- Real time visibility of product status and organizational readiness to launch