McDonald’s Canada Triggers Digital Tranformation for its Franchise Owners by Integrating Disparate Inventory and Incident Management Systems
Disparate legacy systems for inventory, procurement and financial reporting, existing at different locations, were causing clumsy management of daily operations and escalations. Additionally, a variety of notification channels and response procedures were resulting in unnecessary handling and travel times for franchise owners.
With DigitalSuite, the digital transformation platform by Fujitsu RunMyProcess, McDonald’s connected legacy systems and solutions based on Google Apps, ServiceNow, .NET and Oracle into a single portal, with a unified mobile interface for franchise owners. Among the first step solutions enabled by DigitalSuite were inventory checks and restocking, as well as maintenance incident handling. And the digital transformation journey is only beginning …
Headquarters: Toronto, Canda
Number of locations: 1,400