Frequently Asked Questions about Business Process Automation

Date Published: 05/16/2022

In today’s digital landscape, organizations are constantly looking for ways to reduce costs and improve operational systems. The concept of business process automation has become widely popular, but what exactly is it? In today’s blog, the team at RunMyProcess answers frequently asked questions about business process automation software.  


#1: What is Business Process Automation?

Business process automation (BPA) is the complete automation of repeatable core business functions that go beyond data organization or record keeping. BPA software is typically interconnected with various enterprise information technology systems, custom-made to fit the needs of an organization. BPA stands out beyond other automation solutions because it focuses on “big picture” strategies that keep your business running efficiently, rather than simple event-driven systems of automation. 


#2: What are the benefits of Business Process Automation?

Business process automation is essential for any organization’s digital transformation strategy, as it streamlines workflows and allows the company to operate more efficiently. 


It Saves Time

With process automation set in place, an organization’s employees can allocate their workload away from repetitive, time-consuming tasks and focus on revenue-generating activities and collaborating with other team members. 


It Enhances the Customer Experience

Quick and easy access to information or services is key to increasing customer satisfaction. Business process automation enables organizations to provide a higher-quality service to their customers, whether it’s by facilitating quick access to important client information or streamlining the production systems.


It Boosts Morale

As departments automate business processes and save their employees’ precious time, morale and productivity are boosted across the organization. Information Age reported that 90% of workers are burdened with repetitive and boring tasks, which in turn, creates a negative impact on workers’ morale. 


Related Post: 3 Essential Types of Business Automation


#3: What are some examples of BPA?

While business process automation sounds great in theory, it’s even better to hear how it’s positively impacted organizations across the globe. Clínica General del Caribe, a healthcare organization located in Colombia, wanted to increase the effectiveness of its ICU. With patient care as its main focus, the organization used the RunMyProcess to implement an automated and flawless processing system to receive medical orders and enable medical staff with the most recent information on the patient. 

Additional examples of business process automation include email automation to prospective clients, automated claims processes, and automated order entries. 


#4: How do I know if BPA software is right for my company?

In today’s digital world, any organization has a place for business process automation software. To figure out how you could use BPA software, ask yourself these questions: 

  • What repetitive tasks are taking up employees’ time? 
  • How could the customer experience be improved? 
  • Is there a better way to distribute important information across departments? 

RunMyProcess DigitalSuite is helping companies across the world automate their business processes, reduce operational costs, and streamline sales outcomes. Our platform is easy to use and entirely customizable for the needs of your business. To learn more about DigitalSuite and how it could benefit your organization, sign up for a free trial today!

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