The better we become at automating much of what we do, the more frustrated we become at the daily workarounds that still defy automation and slow everything down. Individual applications and online services (ERP, HR, CRM aps etc.) excel at rapidly automating the 80% of functions that are core to their area of operation – but the automation stops at the edge of each application. There are always a few key tasks and routines that just won't fit in the off-the-shelf package.
This white paper explores how to look for and eliminate those crucial last-mile gaps that are key to fully realizing a modern business automation strategy. Bringing flexible, on-demand automation to these awkward, in-between steps and processes gives workgroups and teams the freedom to evolve their own operations, creating new responses to the fast-changing demands of the modern business environment. The white paper also examines some case studies showing how organisations have been able to bridge those gaps without resorting to costly, cumbersome integration or process management technology.
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